KEC’s mission to provide our members with exceptional service and dependable electric power at competitive rates drives every business decision the cooperative makes. This focus on our members is reflected in our American Customer Satisfaction Index score. Year over year, our members rate our performance and service to them well above that of our regional and national peers. It is performance we are proud of and strive to improve on each year. One of the things we learned from this survey is that members are interested in engaging more with us virtually. To meet those needs, in addition to our live Chat option, we have implemented these other new ways to communicate with us:
Text to Report Outages
Here’s how: Text OUT to 1-855-938-3508 to report your outage.
Prior to using this service, you must meet the following requirements: Be a registered SmartHub user using a cell phone number associated with the SmartHub account that has selected to receive text messages. Message and data rates may apply.
Sign Up for Outage Text Alerts
To ensure you are receiving the latest updates about outages affecting your service, consider signing up for outage text alerts. Text messages may include when the outage has been restored and, if available, the reason for the outage and estimated restoration time.
To get started log in to your SmartHub account and hover over “Notifications” and then click “Manage Notifications.” You may also view detailed instructions on how to verify your contact information and sign up for notifications here.