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At KEC, we regularly evaluate the ways members can manage their accounts, pay their bills and interact with us. While many members choose to manage their accounts electronically through SmartHub, other members prefer to manage their accounts and make payments in person. In designing our new headquarters, we included a drive-thru to offer a more convenient service experience for those members who would rather not leave their vehicle. 

The new drive-thru houses a drive-up window that is staffed during regular business hours as well as a payment drop-box that is available around the clock. The drive-thru is particularly convenient as we experience harsh weather or for members with mobility challenges.

At the drive-up window, members will be able to complete quick transactions like payments and paperwork drop-off/pick-up all from the comfort of their vehicle. We can accept payment via cash, check, money order, Visa and MasterCard. We ask that members who want to discuss their bill or other questions come into the office or contact us by phone or email. 

At the drop-box, we accept payments made using check or money order. Please include your KEC account number on your payment. Payments placed in the drop-box outside of business hours or after 5 p.m. will be applied to your account the next business day. 

As we live our mission of providing exceptional service, we are always looking for ways to meet our members where they are—whether they’d like to come into the office, call us, use our SmartHub app or wave hello through the drive-thru. This is just another way we are looking out for you, our members.