Winter has arrived and that means the potential for weather-related power outages. Power outages are usually infrequent and brief, but there are times, due to the weather and acts of nature, when your electricity may be interrupted. If an outage does occur, please report it one of the following ways:
- Use our SmartHub app or online account.
- Call 208.765.1200. Please be ready to provide at least one of the following pieces of information when calling: phone number, account number or meter number associated with the outage location.
- Text “OUT” to 1.855.938.3508. Prior to using text to report outages you must meet the following requirements: be a registered SmartHub user using a cell phone number associated with the SmartHub account that has selected to receive text messages. Message and data rates may apply.
To ensure you are receiving the latest updates about outages affecting your service, consider signing up for outage text alerts. Text messages may include when the outage has been restored and, if available, the reason for the outage and estimated restoration time. To get started log in to your SmartHub account and click on “Settings” and then click on “Manage Notifications.” You may also view detailed instructions on how to verify your contact information and sign up for notifications at our Manage Your Account page.