As a Prepaid program member, you are eligible to have your deposit waived or refunded and applied toward the current energy costs.
Log in to your account or call (855) 938-3508 to make payments 24 hours a day. Payments can also be made by mail or at our office during business hours.
Yes, your account balance can go negative. If it does, then disconnects occur at 12:30 p.m. 7 days a week, and you may run out of funds between disconnect times. If your service is disconnected for nonpayment, you must pay any negative charges plus at least $5 toward your future electric use. Once you make a payment, power is restored in approximately five minutes.
Electric purchases are available in amounts between $5 and $500.
Contact us at KEC by email at kec@kec.com or call (208) 765-1200.