I’m a proud graduate of both North Idaho College (NIC) and Gonzaga University where I studied communications. In addition, I have worked in various customer service, communications, and marketing roles early in my career.
During my time at NIC, I was fortunate enough to receive an internship at KEC, which helped guide my interest in communications and marketing. After I completed my internship, I moved on to finish my bachelor’s degree and then spent time in a consulting role. However, my interest in working for KEC was always in the background, and eventually, a position opened to serve as the communications coordinator and spokesperson at the cooperative. I jumped at the opportunity and have been here ever since.
In my role, I am responsible for ensuring the delivery of exceptional service to members, the continuity of the member experience across all work groups, and the management of internal and external communications. This includes overseeing the member service functions, such as new construction, billing, payments, and more. I’m also responsible for the development of member communications including the newsletter, emails, website, social media, and more.
In 2022, KEC initiated an effort to improve the member experience. Initiatives to meet these goals include increasing our members’ ability to engage with the cooperative virtually and improvements to the new service process. Recently, KEC launched the option for members to chat live with us online—learn more. Visit Improving the Member Experience Article.
Meeting member expectations each day—that’s our goal and we are committed to it. Each year we ask members to take our satisfaction survey to see how we are doing. You can count on us to review each comment and we take the feedback seriously. If we miss the mark, we are committed to making improvements.
I’m passionate about customer service and feel lucky to be able to focus on it each day. If you would like to share feedback with me, please feel free to reach out by KEC email or (208) 765-1200.