KEC will conduct an internal investigation based upon the information you provide on your claim form and internal KEC records and interviews with KEC personnel. This investigation may include an interview with the claimant and may include an investigation at the service address. Once the review and investigation is complete, all information related to the incident and your claim will be submitted to our insurance provider. They will review all information and make the determination if your claim is approved or denied. You will be notified of their determination in writing.
