There is a lot of variety in the work I do, with a typical day involving a wide range of items. In my role, I manage a team of 12 member service employees responsible for billing, payments, credit/collections, new services, energy services, and more. At times my work is more focused on routine items like member support, scheduling, work distribution, employee development, and support, while other days are focused on identifying process improvements, development and implementation of new systems and procedures, and long-term planning.
