Manage Your Online Account

SmartHub is Kootenai Electric Cooperative’s (KEC) free online account management system. You can pay your electric bill, report power outages, monitor your energy use, and more from your computer or smartphone.

SmartHub is available on the web or through the app.

To register as a new user you’ll need the following:

• Last name on your account
• Account number
• Email address

View our SmartHub Registration How-To (PDF) for registration tips.

Mobile Devices (Smartphones/Tablets)

SmartHub is available for both Apple and Android devices.

• Visit your device’s app store or use the buttons below to begin the process.
• Search for “SmartHub” and download the free app.
• Search for “Kootenai Electric Cooperative” and confirm your selection.
• Log in to your account as you would on the web or register if you are a new user.
• That’s it—you can now take care of your KEC account on the go!

Sign Up To Receive Text & Email Notifications

Verify Your Contact Information

Desktop Instructions

1. Once registered in SmartHub, log in to your account click Settings, and then click Contact Methods. This screen will show all phone numbers and email addresses associated with your KEC account.
2. Use the Add E-Mail or Add Phone buttons to add as many contact methods as you’d like.
3. Once an email address is entered, approve the terms and conditions and confirm.

Once a phone number is entered, select text message and voice call preferences, approve the terms and conditions, and confirm.

Mobile App Instructions

1. Open the SmartHub app and select Settings under the More selection on the bottom right.
2. Select Contact Methods. This screen will show all phone numbers and email addresses associated with your KEC account.
3. Use the Phone or Email icons to add as many contact methods as you’d like.
4. Once an email address is entered, approve the terms and conditions and confirm.

Once a phone number is entered, select text message and voice call preferences, approve the terms and conditions, and confirm.

Please note: a verification email (or text message) will be sent to the contact method with steps to verify the information. The contact method will not be able to be selected for notifications until it is verified using this process.

Manage Your Notifications

Once registered, use the Manage Notifications page to review and make changes to the notifications you receive, as well as the contact methods.

Members can make changes to individual notifications or simplify their selections by choosing Switch to Grouped Notifications Mode. This mode allows you to choose your contact methods for the various categories (i.e. Account Settings, Billing and Payments, Power Outage) and applies the same preferences to each notification within that category.