Outages
- Report a Power Outage Online: Login to SmartHub
- Report a Power Outage by Phone: (855) 938-3508
- View our Outage Map page
Payments
- Pay Online: Log in to SmartHub
- Pay by Phone: (855) 938-3508
Call Before You Dig
Call 811 at least two business days before beginning any excavation work.
Moving or New Construction
Moving into the KEC service territory? Visit Kootenai Electric SmartHub login.
Interested in the new construction process? Visit our New Construction Information page.
Rebates
For more information regarding rebates or energy efficiency please contact (888) 883-9879 (Mon-Fri between 8 a.m. and 5 p.m.) or via email.
Member Services
- Business hours: Monday through Thursday 7 a.m. to 5:30 p.m., closed Friday
- Phone: (208) 765-1200
- Toll Free: (800) 240-0459
- Email: Please use the form below to get an email conversation started.
- Fax: (208) 772-5858
Office Address
9014 West Lancaster Road
Rathdrum, ID 83858
Contact Us – Use the Web Form Below
Please do not use this form for outages or other emergency situations.
Our team will get back to you within three business days. Business hours: Monday through Thursday 7 a.m. to 5:30 p.m., closed Friday.